Refund Policy

1. Service-Based Work: Because our services involve planning, strategy sessions, and customized deliverables, all fees paid for completed work are nonrefundable once production begins.
 

2. Deposit Requirements: Some services may require a deposit to secure your project’s start date. Deposits are generally nonrefundable but may be credited toward future services at our discretion.
 

3. Cancellation and Notice: If you wish to cancel before work has commenced, please notify us promptly. We may offer a partial refund or credit based on how far the project has progressed.
 

4. Exceptional Circumstances: In rare cases—such as documented emergencies—we will review refund requests on a case-by-case basis to determine a fair resolution.
 

5. Contact Us: To request a cancellation or ask about your refund eligibility, please email us at hey@ithra.com. We aim to respond and resolve any issues quickly and transparently.